Updates and additional information
Questions about status, additional documents or communications received during processing.
Support
Support
A contact point for questions about the request, additional documents and clarification on an existing application.
When to contact us
For a faster response, always include the application number if available and briefly describe your request.
Questions about requirements
Clarification about information or documents to prepare before starting.
Support email
You can write to aurypoker@gmail.com and include the application number if available.
Contact supportCheck online
For existing applications, use the private link received by email.
Check applicationWhat to include in your message
Avoid sending multiple separate messages about the same issue. One complete message makes it easier to match it to the correct application.
01
Application number
If the request has already been started, include the reference number you received.
02
Dog's name
It helps identify the request quickly together with the owner's details.
03
Reason for contacting us
Briefly explain what you need to check or which document you need to add.