FAQ
Frequently asked questions
Answers to common questions about dog passports, online applications, documents, microchips, timing and application handling.
Who issues the dog passport?
The European pet passport is issued by the competent veterinary authority. We provide a private application assistance and handling service.
Can I request my dog’s passport online?
Yes. You can start online by entering the owner and dog details. No account registration is required.
Do I need to take my dog to the ATS office?
The service is designed to handle the application under delegation without you taking the dog to the ATS office to start the request. Any case-specific requirements depend on the competent authority.
What details are needed to start?
You need the owner’s details, residential address and the dog’s identification details, including the microchip when requested by the form.
Do I need to create an account?
No. Each request receives its own application number and private link for status updates.
What will I receive at the end of the process?
If the competent authority completes the process, you will receive your dog’s physical European pet passport at the address provided.
Is shipping included?
Yes, when stated in the selected service. The summary before payment clearly shows what is included.
How can I check my application status?
Use the private link associated with your application and included in service communications.
How do I send any required documents?
Your private application page shows what is needed and the available upload methods. Where accepted, clear photos taken with your phone are sufficient.
Is a rabies vaccination required?
It is not assumed automatically. It depends on the procedure applicable to your case. If required, your application will explain how to document it.
Can I correct the information I entered?
Editing options depend on the application status. If a field can no longer be changed directly, contact support and include your application number.
What happens if the application cannot be started?
The refund conditions shown before payment and stated in the service terms apply.
Where is the service available?
Availability is checked using the postcode entered. Active service areas can change over time.
Is this an ATS or public administration service?
No. This is a private application assistance and handling service. The passport is issued by the competent veterinary authority.
Servizio attualmente disponibile in Lombardia