01
Completeness of information
A complete request, with signature and documents provided promptly when requested, reduces the need for follow-up information.
Timing
Timing and delivery
Timing depends on the completeness of the request, the dog's situation and the processing times of the competent veterinary authority.
What affects timing
We do not state one fixed duration for every case because part of the process depends on checks and activities that are not carried out directly by our office.
02
Rabies vaccination
If it is still missing, the expected date is calculated from receipt of the health booklet photo.
03
Competent authority
Activities handled by the authority follow the timing and procedures applicable in the relevant area.
04
Delivery
The physical passport is shipped to the address provided once the administrative stage is complete.
The application status is the main reference point.
Updates are linked to the application number without promising unconfirmed dates.
How you receive updates
Important communications are linked to the application and can be viewed through the private link.
Existing application
Check the status using the private link received by email.
Check application
Need clarification
Contact support and include the application number.
Support